Frequently Asked Questions

We specialize in premium area rugs and artificial Christmas trees. Our rugs come in various styles and sizes to complement any décor, while our Christmas trees are designed to bring festive cheer to your home.

Yes, many of our rugs are crafted with durable materials that can withstand the daily activities of a busy household. Always check the product details for specific care instructions.

Some of our Christmas trees are pre-lit for convenience, while others allow you to add your own lights. Product descriptions will specify the features of each tree.

Currently, we offer a curated selection of standard sizes. We’re exploring custom options in the future based on customer demand.

We ship across the United States and to select international destinations. Shipping options and costs are calculated at checkout.

Orders are typically processed within 1-2 business days. Delivery times vary based on location and shipping method chosen.

Yes, once your order ships, you’ll receive an email with tracking details to monitor your delivery.

We accept major credit cards, PayPal, and other secure payment options as listed at checkout.

If your order hasn’t shipped, contact us promptly to request changes or cancellation. Once shipped, modifications may not be possible.

Absolutely. We use industry-standard encryption to protect your personal and payment information.

We accept returns within 30 days of delivery for unused items in original condition. Contact our support team to initiate a return.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item.

Regular vacuuming and prompt spot cleaning are recommended. For deeper cleans, consult a professional rug cleaning service.

Disassemble and store your tree in a cool, dry place, preferably in its original packaging or a dedicated storage bag to maintain its shape and condition.

You can contact us via email at [email protected] or through our website’s contact form. We aim to respond within 24-48 hours.

Currently, we operate exclusively online to offer you the best selection and prices.